Some of our clients have mutilple offices and need a quick response to systems related issues. SBR has the capability to setup a full help desk with remote monitoring and management of numerous remote users. This system provides real time monitoring for all cirtical systems, with alerts sent to our help desk. In most cases problems are resolved even before our clients are aware of any issued. This benefits our clients by maximizing up time and productivity.
There are many function our RMM (Remote Monitoring and Management) system serves. Our help desk uses the system to resolve user issues. The system is used to schedule and push software patches and updates. The system may also be use to provide remote back up and disaster recovery services.
Our RMM product is provided for a fixed cost to our clients.